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Q. WHAT IS A HEAT IT?

Q. HOW DOES A HEAT IT WORK?

Q. HOW DO YOU USE A HEAT IT?

Q. IT'S NOT HOT CAN I HEAT IT LONGER?

Q. HOW IS THE WHEAT TREATED?

Q. CAN'T I JUST USE MY REGULAR WHEAT BAG?

Q. IS THIS FABRIC SAFE IN THE MICROWAVE?

Q. I’VE OVER HEATED MY HEAT IT WHAT SHOULD I DO?

Q. CAN I WASH AND TUMBLE DRY THE COVER?

Q. CAN I ADD LAVENDER TO MY HEAT IT?

Q. HOW DO I STORE MY HEAT IT?

Q. HOW LONG WILL MY HEAT IT LAST?

Q. WHAT IS COVERED BY WARRANTY?

Q. I DON’T LIKE THE HEAT IT CAN I RETURN IT?

Q. WHERE ARE HEAT IT WHEAT BAGS MADE?

Q. HOW LONG WILL THE HEAT LAST?

Q. CAN I RE-HEAT MY WHEAT BAG EVEN THOUGH IT'S STILL WARM?

Q. CAN I WASH MY HEAT IT?

Q. CAN I SEND A HEAT IT OVERSEAS?

 


 

Q. WHAT IS A HEAT IT?

A. A Heat It is a Wheat Bag that is specifically designed for pets.  They are filled with non-chemically treated Australian whole grain A grade wheat, heated in the microwave to a temperature that provides a "warm" heat and used for therapeutic and comforting purposes.  Heat It is a natural alternative for treating and managing aches, pains, separation anxiety and providing a soothing, comforting warm heat that animals love.  


Q. HOW DOES A HEAT IT WORK?

A. The cellular structure of wheat provides fantastic insulation properties.  Wheat can absorb and distribute heat evenly and gradually ensuring effective pain relief.  


Q. HOW DO YOU USE A HEAT IT?

A. A Heat It is heated in the microwave for a set amount of time – each Heat It has a heating label
with the recommended heating time sewn into it for maximum safety.  Once the Heat It is heated it is simply placed on a flat surface so your pet can snuggle on top.  Alternatively you can place the Heat It on top of your pet if there is a specific area you wish to treat.


Q. IT'S NOT HOT CAN I HEAT IT LONGER?

A. NO - NO - NO!

Heat It has been specifically designed to only reach a warm heat - 40°C.  This is the ideal temperature for animals.  Heating your Heat It longer will take the temperature beyond this and can actually harm your pet.  

The Heat It will only feel slightly warm but please trust us this is what your pet requires.  Ask your vet and they will tell you this is the ideal temperature.  So please DO NOT HEAT BEYOND THE RECOMMENDED TIME!



Q. HOW IS THE WHEAT TREATED?


A. Our wheat is non-chemically treated ensuring you receive the best natural quality product possible.  I worked with the CSIRO to develop a treatment system that ensures our wheat is free from mould and natural predators like weevils.  Our treatment process is our trade secret!


Q. CAN'T I JUST USE MY REGULAR WHEAT BAG?

A. NO - NO - NO!

A standard Wheat Bag heats to around 50°C-55°C and this is quite a hot heat.  Animals do not like heat this hot.  Hot heat like from a regular Wheat Bag can also cause thermal damage to your pet.  The ideal temperature for an animal is approximately 40°C and this is the temperature that Heat It Wheat Bags are designed to reach.  

Cats can tolerate a much hotter heat but they don't actually like it.  This may explain why our little furry ones love to curl up on us or near us!  

It's tempting to over heat a Heat It or even use your regular Wheat Bag but if you love your pet - DON'T!

Q. IS THIS FABRIC SAFE IN THE MICROWAVE?

A. Yes it is perfectly safe.  


Q. I’VE OVER HEATED MY HEAT IT WHAT SHOULD I DO?

A. Most people innocently program the microwave for the wrong amount of time, walk away and do not realise until they come back that something is wrong.  

I once had a client who pressed 22 minutes on her microwave instead of 2 minutes for one of our regular Wheat Bags.  Quite a difference!  She said there was no fire and the Wheat Bag was not burnt but it smelt terrible and was extremely hot with a little smoke coming out.  In this extreme case we suggest leaving the Heat It in the microwave until it cools then once completely cool discard and then clean your microwave.


Q. CAN I WASH AND TUMBLE DRY THE COVER?


A. Yes you can wash and tumble dry the cover.  This will not affect the water and urine repellent properties of the cover. 


Q. CAN I ADD LAVENDER TO MY HEAT IT?


A. Yes, if you would like to add some lavender oil simply add 1-5 drops AFTER the Heat It is heated.  Any scented oil can be added, we recommend using a lavender essential oil.


Q. HOW DO I STORE MY HEAT IT?


A. Wheat is a food source so anything like weevils or mice are going to try and find it.  We suggest keeping your Heat It in an airtight container or sealed bag when not being used for a period of time.  We also recommend heating your Heat It once a month if it is not being regularly used.  Alternatively you can permanently store you Heat It in the freezer, just pop into a plastic bag and seal.  During summer your pet may like to rest on a cool Heat It and enjoy the benefits that this can also bring.


Q. HOW LONG WILL MY HEAT IT LAST?

A. Once again this is like asking how big is big.  It is not a straightforward answer as many variables come into play.  If your Heat It is not overheated it should last many, many years.


Q. WHAT IS COVERED BY WARRANTY?

A. Workmanship, this means if we have not sewn your Heat It to a standard that can tolerate normal use we will replace it within 1 year for domestic use.  Practitioner use is 3 months from date of purchase.  Proof of purchase needs to be supplied.  Warranty does not cover burning.  If a seam splits due to poor sewing we will happily replace your Heat It.


Q. I DON’T LIKE THE HEAT IT CAN I RETURN IT?


A. If you have not opened and used the Heat It you can return it to us for an exchange or refund within 14 days.  The Wheat Bag needs to be in its original packaging and the return delivery charge is at your expense.  There is a 10% re-stocking fee and no refund on the original delivery.  If you are ex-changing the Heat It please note that you will be responsible for the return delivery charge also.


Q. WHERE ARE HEAT IT WHEAT BAGS MADE?


A. Heat It Wheat Bags are Australian made.  They are manufactured at our factory in the Gold Coast, Queensland.


Q. HOW LONG WILL THE HEAT LAST?

A. This is not an easy question to answer; it’s like how big is big?  There are some factors that will need to be taken into account.  As long as your pet sits on the Heat It the heat will stay.  If your pet leaves the Heat It will cool down within 30minutes.


Q. CAN I RE-HEAT MY HEAT IT EVEN THOUGH IT IS STILL WARM?


A. Yes you can re-heat the Heat It.  If your pet has not been on the Heat It Wheat Bag for more than 15-20 minutes it is safe to reheat again.  


Q. CAN I WASH MY HEAT IT?

A. No.  Because we use non-chemically treated food grade wheat if you overly wet the inner bag the grain will sprout.  You can use a damp sponge to lightly clean the outside of the inner bag.  If the Heat It inner bag becomes a little damp then place into the microwave and heat for the recommended time.  The cover can be machine washed and tumble dried.


Q. CAN I SEND A HEAT IT OVERSEAS?

A. We are not able to ship individual orders overseas as wheat is classified as a food and has strict quarantine issues.  Heat It Wheat Bags may be taken into New Zealand if they have been heated in the microwave first.  Each country has it’s own individual rules and you would need to check with local authorities first before sending a Heat It Wheat Bag overseas as we cannot guarantee that Customs will not confiscate it.  

 

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